Bus, streetcar, subway and station safety tips

• Never try and stop a TTC vehicle by going in front of it. The Operator may not see you. Please board at our designated stops.
• Stand behind the white line inside a bus and hold onto a pole if you are standing.
• Speak to the Operator if you need help. To speak to the Operator on a streetcar, press the bell button on the Passenger Emergency Intercom located on the wall in the middle of the streetcar. The button is just to the right of the Stop and Ramp Request button. When the Passenger Emergency Intercom button is pushed a light will appear above it and you will feel the button lower as you push it. The Operator will respond over intercom’s speaker and you can respond back through the same speaker.
• In an emergency, Operators can also turn on an audible alarm and flashing lights on the outside of the vehicle to attract the attention of police or other people nearby.
• Remove your backpack and place other bags or parcels at your feet to avoid hitting people with them or taking up a seat.
• Wait for a streetcar to stop before you approach it to board. This will prevent you from getting injured while the vehicle is still moving.
• Look right before exiting a streetcar to make sure traffic has stopped.
• Motorists must stop at least 2 meters behind a streetcar when it is stopped and its lights are flashing. This allows people to enter and exit the vehicle safely.

Request Stop Program

The Request Stop Program is available to all customers travelling alone by bus between 9 p.m. and 5 a.m. This program allows you to get off the bus in between regular TTC stops. To take advantage of this, let the Operator know at least one TTC stop ahead of the desired location. The Operator must be able to stop safely in order to meet your request. Once at the stop you will exit the bus through the front doors.

The Request Stop Program is not available on streetcars. This is because streetcars travel in the middle of the road too far from the sidewalk to let customers exit safely at an unmarked stop.

External cameras on buses and streetcars

Each TTC bus and streetcar has an external-facing camera installed on it to enhance safety and security.

• Push the yellow Emergency Alarm located above the window or near the doors of the train if there is an emergency or if you feel unsafe. This will alert the Operator that assistance is needed when the train arrives in the station it is heading towards. Transit Control also receives a notification when this alarm is pushed and notifies 9-1-1. Service will be delayed while crews investigate and emergency crews arrive. Misuse of this alarm can result in a significant fine.
• Hold onto the pole when standing to prevent falling as the subway moves.
• Remove your backpack and place other bags or parcels at your feet to avoid hitting people with them or taking up a seat.
• Listen for the door chimes and watch for the flashing lights at the top of the subway doors. These indicate the doors are closing.
• Do not rush towards the doors when they are closing. Wait for the next train to arrive.

• Use the Passenger Assistance Intercom at the entrance or in the Designated Waiting Area (DWA) if you need to assistance, or speak to a TTC employee.
• If you see someone going down to the tracks, notify a TTC employee or use the Passenger Assistance Intercom in the DWA. You can also turn off the power to the tracks at the Emergency Power Cut Cabinet located at the end of every subway platform. Follow the instructions provided in the cabinet.
• Help prevent slips, trips and falls, move through the station at a steady pace, please do not rush.
• Hold the handrail or use it as a guide when using an escalator or the stairs. Please try and keep to the right to allow others to pass.
• Please use the elevator if you have a rolling cart or stroller, it’s best not to take these on an escalator. If you need assistance getting up the stairs, speak to a TTC employee.
• Public telephones are located in the DWA on every subway platform, at station entrances and in many bus and streetcar transfer areas within a station.