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Safety information for riders
We’re committed to helping you travel the TTC network safely. Our Operators, Station Collectors, Special Constables and supervisory personnel are prepared to assist you. TTC personnel can easily be identified by their uniform and TTC crest.
Learn more about the many features that make your commute safer and more comfortable.
Transit Enforcement Complaints Office (TECO)
The TTC is committed to ensuring all complaints are handled in a way that is fair, impartial, thorough and timely. As part of this commitment, the TTC has established the Transit Enforcement Complaints Office to resolve complaints TTC Fare Inspectors and Special Constables, and any related policies and services.
Random drug and alcohol testing at the TTC
Random testing is a new component of the TTC’s existing Fitness for Duty policy that has been in place since 2010.
This policy outlines the expectation that all employees have to report for work, and remain fit for duty.
This information guide was created for TTC employees to provide all of the details they need to know about the random testing program.
Air quality
TTC Subway Air Quality and Particulate Matter
Health Canada recently completed a study of fine particulates on the TTC. Learn what the results found and about our plans to improve subway air quality.
Video recording
The Toronto Transit Commission recognizes the need to balance an individual's right to privacy and the need to ensure the safety and security of TTC employees, customers and property. While video recording cameras are installed for criminal, safety, security and evidentiary reasons, the TTC's video recording systems must also be designed to minimize privacy intrusion.